Applause empowers leading brands to deliver flawless digital experiences for their customers on any device, in every location. The company’s testing, feedback and research solutions enable businesses to delight customers, drive topline revenue and innovate faster.
Applause ensures digital quality for websites, mobile apps, IoT products and in-store interactions in a way no other approach can – via its technology platform and managed global community of over 300,000 on-demand digital experience experts. Only real people on real devices in real locations can provide the real issues and feedback that brands need to deliver great digital customer experiences. Thousands of companies of every size – including Google, BMW, Adidas and Netflix– rely on Applause to dramatically decrease the time and cost of delivering great digital experiences for their customers.
To help us grow the European market from our Berlin office, we are looking for a:
Customer Success Manager (m/f) France
- Lead and manage multiple customer projects for French customers (Web, Mobile and IoT).
- Build a long-term relationship and become a strategic advisor to the customer for the Applause testing solutions.
- Act as the first person of contact for our clients’ QA and Product Managers during the projects.
- Monitor the project progress / success and make sure that we meet deadlines, reach milestones and fulfill service expectations.
- Maintain high customer satisfaction, prevent churn and drive conversion rates as well as up- and cross-selling.
- Cooperate with our Testing Services team and sales unit to implement customer requests and feedback and establish best practices.
- University degree in Business, IT, (Software) Engineering or a related field
- Three or more years of experience as a Customer Success Manager, Account Manager or customer-facing Project Manager for digital/mobile applications, web products or in the software field
- Ideally some experience or at least a strong interest in the “app world”
- Excellent problem solving skills and a customer oriented work attitude
- Above-average commitment, quick learner and ability to work independently
- Native or near-native in French and fluent in English
- Willing to support our team in Berlin
- International team full of passionate and skilled people – 110 employees, 32 nationalities
- Opportunity to grow and contribute to the company’s success
- Attractive salary plus bonus
- Variety of learning and development opportunities
- A great office in Kreuzberg, right next to Gleisdreieckpark
- Pleasant and cooperative work atmosphere
- Team events on a regular basis
- Financial support & visa support in case of a relocation to Berlin
Three times on the Forbes List of Most promising companies
Two times (2016, 2017) on the list of Berlin’s best employers
Two years (2015, 2016) one of the fastest growing Startups in Germany (Top 30)
Would you like to be involved in the expansion of an international company and work for one of the fastest growing technology companies? Then Applause is the perfect company for you!