We are searching for friendly and motivated Inbound Customer Service Representatives (m/f/d).

Your task will be as follows:

  • Providing customer support in an interesting, innovative and growing sector.
  • After an intensive training you will answer customer inquiries and questions via phone, chat and e-mail.
  • Successful troubleshoot with first call resolution.
  • You enter and update the necessary client information in our system.
  • You provide excellent customer service at all times and ensure customer satisfaction.

Your profile:

  • Excellent French language skills (spoken and written) on native speaker level.
  • Additionally good English language skills.
  • Customer service affinity is one of your strong suits and you are able to grasp new knowledge in short time.
  • You are able to manage customer information with a high level of attention to detail.
  • You are familiar with PCs, including MS Windows Operating Systems and the Internet.

Are you interested in being part of our international team in a multicultural environment?
Please send us an e-mail application to bewerbungen-berlin@bertelsmann.de.

Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin | Wohlrabedamm 32 | 13629 Berlin