JewelCandle is the leading brand for innovative surprise products in Europe, headquartered in Berlin. Our inventive gift ideas are already loved by customers in over 8 European countries. We are expanding very fast and therefore always looking for new highly motivated team members who share our vision, to disrupt the candle industry and become a globally successful and renowned company.

You are a motivated person, attentive to detail and a have high standard of quality and accuracy? Join our international JewelCandle family and support us in the growth of our Customer Care Team.

Your Responsibility:  

As a Customer Service Agent, you will have to:

  • Assist the Customer Service Department solving customer service issues
  • Develop strategies to improve the customer retention rate
  • Interact with our customers on different social medias (Facebook and Instagram)
  • Analyze and report about our Customer Service processes
  • Translate texts from English to French

Your Profile:

  • Your mother tongue is French and you know how to write perfectly in French
  • You can communicate easily in English (spoken and written
  • You have great communication and interpersonal skills and a strong attention to details
  • You like solving problems and you enjoy helping people
  • This position requires independence, responsibility and professionalism

We offer you:  

  • Working in a start-up environment and be part of the exciting journey of a fast-growing company
  • Being part of a highly motivated international team of internet professionals in the heart of Berlin city,
  • You will be given the opportunity to deploy your current strengths and gain additional ones,
  • Self-responsibility, autonomy and flat hierarchies,
  • An attractive salary package and free company complements.

To apply for this job please visit the following URL: https://jewelcandle.bamboohr.co.uk/jobs/view.php?id=5 →