French Speaking Customer Service Agent (m/f/d)

Full time

We are searching multilingual talents like YOU for our excellent Customer Service Team!

You speak English as well as French fluently?

Brilliant! Then work with us!

Become a Customer Service Advisor (m/f/d) for our service team at Concentrix Berlin and help us deliver exceptional customer experiences for one of the world’s biggest, most well-known and leading social media companies.

Working within our friendly and supportive team:

  • Answer customer inquiries from advertisers and agencies (small and medium-sized businesses) in French
  • Thanks to your professional customer advice and solution suggestions, the advertising effectiveness of your customers improves.
  • Implementation of social media marketing measures via chat, email, telephone and social media messenger.
  • You contribute to excellent customer service from the start and continuously develop ideas to improve customer satisfaction and the customer advertising experience.

Your Skills:

  • Online advertising experience is desirable
  • Experience in a service-related environment is desirable
  • Excellent communication skills and knowledge of French (written and spoken minimum C1) and very good knowledge of English (minimum B2)
  • Affinity for social media and active social media users
  • Ability to multitask and high stress resistance

Your Benefits:

  • €2,500 gross monthly salary / €30,000 gross annual salary.
  • Relocation bonus of up to €1500 from outside Germany and €700 from within Germany, depending on current location (minimum 100 km to Berlin) *
  • Your work equipment will be provided by us.
  • 6 weeks paid training (part time after training is possible) and ongoing coaching - all online.

If you are looking for a new opportunity with an employer who really supports you, then start right now and apply directly here

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