Customer Experience Advisor - French speaking

Are you a creative problem solver?

We are growing our customer experience department and are looking for fluent French speakers to support our customers via live chat, email and phone.

MPB is the leading platform for buying and selling used photography and videography equipment around the world.

Our EU base is in Berlin and we’re hiring for people who are looking for a fulfilling career. You must be based in Berlin to apply for this position.

Why should you work in MPB’s customer experience team?

You will be joining a progressive department who are focused on problem solving, building relationships with customers, and providing an exceptional customer experience.We are international, vibrant, creative, and constantly learning.

Your role will be blended and you will be supporting customers via live chat (30%), email (50%) and over the phone (20%). We proactively support customers with industry leading self-service, but when they do want that human touch you can take ownership and provide exceptional technical support - so that you both get the satisfaction you need

You will also have the opportunity to progress your career within customer experience. Whether you want to develop into a team lead or if your interests diversify across other areas of customer experience - you will have the opportunity to develop yourself and your career.

Working with market leading SAAS tools, you will speak to a diverse range of people across countries and cultures.

Skills you’ll need

• Some previous experience in a customer support/service/experience role
• Fluent French and English skills - verbal and written
• Problem solving abilities
• Customer first mindset
• An interest in photography or videography is highly beneficial.

Benefits:

We support our staff and their careers in every way we can and we offer the following benefits:

• 28 days holiday
• 2 days off per year, to actively volunteer for a charity that is close to your heart, that aligns with the MPB values
• Retirement & Pension Plans (25% employer’s contribution of what you contribute)
• EU Workers Council
• BVG ticket discount
• Employee Discount
• Employee Assistance Programme (EAP)
• Learning Management System - the MPB 'Learning Lab' where you have access to thousands of free courses to up-skill in any areas you'd like; whether personally or professionally
• Regular social events
• Dog friendly office